RBI Ombudsman Complaints Surge 13.5%: Digital Banking and Unsecured Loans Emerge as Key Flashpoints
Market Snapshot RBI Ombudsman complaints rose sharply in FY25, underscoring growing stress points in India’s fast-digitising banking ecosystem. According to the RBI Annual Report on the Integrated Ombudsman Scheme (2024–25), the central bank received 13,34,244 customer grievances, a 13.55% jump compared with 11.75 lakh complaints in the previous financial year. The data highlights a clear…